Cancel Massage Envy membership

How To Cancel Massage Envy membership | Easy Steps & Options

Cancel Massage Envy membership is a simple process that ensures an easy experience for subscribers. Whether you’ve been enjoying regular body massages, facial massages, or stretches sessions, the cancelation process respects your self-care routine.

If you’ve subscribed on a contract basis for a whole year or are one of the monthly subscribers, the company’s services have been accessible and affordable.

To navigate through the cancelation process without worrying about additional fees or difficulties, you’re in the right place. Let’s discuss the different ways: the traditional method of visiting the nearest facility, the online process, or the dedicated phone line.

You can also find out by writing a letter or sending an email to the company. Remember, canceling your membership doesn’t diminish the importance of self-care, and you can always rejoin and save on the sky-high charges whenever you’re ready to continue benefiting from their wellness services.

What Is Massage Envy Membership?

When considering the process of canceling your Massage Envy Membership, it’s important to align it with your self-care routine and busy schedule. Recognize the health benefits massages provide, including improved blood circulation and overall well-being.

While the membership saves you time, allowing you to access stretch services, and facial and body massages for a revitalizing 60 minutes, keep in mind that referring a friend can even grant you free massage sessions. This privilege extends to various franchise locations nationwide, making the cancellation procedure a seamless part of your wellness journey.

How To Cancel Massage Envy Membership?

Canceling your Massage Envy subscription is a well-defined process, and following these expert instructions will make it straightforward. Start by carefully reading your membership agreement, as the cancellation procedures and associated costs are detailed there.

Depending on whether you’re a yearly subscriber or have a different location, the process might vary. If you’re moving more than 25 miles away from a Massage Envy structure or have a doctor’s note citing health concerns, you can discontinue your subscription with ease.

There are two effective ways to proceed: visiting a Massage Envy center or using email for cancellation.

1. Cancel Massage Envy membership Offline

When considering how to cancel your Massage Envy membership, the process is relatively simple and easy. You’ll need to write a cancellation letter that includes your full name, membership details, phone number, and address.

In the letter, mention the date of signing the contract and request cancellation details. You can submit this letter either in person at the nearest Massage Envy center’s front desk or consult the staff to find the appropriate submission method.

Which might also include emailing the letter. Keep in mind that cancellation fees could apply, so ensure you have proof of your cancellation request. By following these steps, you can effectively cancel your membership with Massage Envy without much trouble.

2. Cancel the Massage Envy membership through email

Canceling your Massage Envy membership through email is a simple and straightforward process. To initiate the cancellation, you need to send an email to the company’s address,, and request the termination of your membership.

Make sure to include your personal details and membership information as mentioned in the earlier section. Don’t forget to ask for a confirmation email once the cancellation has been implemented. This method offers an easy way to cancel your Massage Envy subscription using the convenience of email.

How can I cancel my Massage Envy membership more easily?

When it comes to canceling your Massage Envy membership, there’s a simpler and more convenient option available. While the company’s preferred method involves unsubscribing in person, the DoNotPay app offers an easy solution.

Using your smartphone and a web browser, you can access the app and navigate to the “Manage Subscriptions” section. Within minutes, you can type in “Massage Envy” as the service you want to cancel.

This method avoids the time-consuming process of in-person cancellation and streamlines the membership termination process effectively.

The Following Factors To Consider When Canceling A Massage Envy Membership

When canceling your Massage Envy membership, it’s crucial to consider several factors for a smooth process. The company has strict cancellation policies outlined in membership contracts, detailing notice requirements, fees, and potential obstacles.

Carefully review your agreement’s cancellation policy, as discontinuing your service before the contract period might incur a cancellation fee. This fee could be a set amount or a proportion of the total value left on your contract. Keep in mind that after cancellation, refunds are not issued by the company.

Monthly subscribers should cancel at least a month in advance to avoid additional charges. By understanding these details and taking necessary actions, you can effectively navigate the cancellation process and avoid any surprises.

Membership Feature Cost/Policy
Monthly Membership: Approximately $60 to $70 per month, varies by location and chosen services
Additional Services: Available at a discounted member rate
Enrollment Fee: Varies by location, not always applicable
Family Add-Ons: Available at some locations, allows for adding a family member to your membership at a reduced rate
Cancellation Fee: May be required if membership is canceled before the minimum commitment period

Does Cancelling Massage Envy Affect Your Credit?

When you decide to cancel your Massage Envy membership, it’s important to understand what happens to your accrued credits.

These credits don’t disappear immediately upon cancellation. Instead, you have the opportunity to utilize any remaining service credits in your account for a span of 60 days following the membership cancellation.

However, please keep in mind that this policy might vary based on the location, so it’s advisable to check with your local Massage Envy spa for specific details. Note that these service credits are non-transferable and can only be used by the individual who originally purchased the membership.

It’s recommended to use your unused credits before the 60-day period concludes, as they won’t be refunded.

Can I Pause Massage Envy Subscription Instead Of Canceling It?

Yes, if you’re a Massage Envy member, you have the option to temporarily pause your subscription instead of canceling it.

This can be a useful choice if you’re planning to be away for a few months or simply want to take a break from your membership without severing all ties. You can freeze or pause your membership for up to 6 months, allowing you to easily resume when you’re ready.

This option is provided to give you flexibility and convenience, and the steps to initiate the pause are simple.

1. Contact Your Local Massage Envy Spa:

The originating Massage Envy spa should be contacted before pausing or canceling your membership. Policies can differ based on location, so it’s vital to communicate directly with them about your specific needs.

2. Request a Freeze:

Once you’ve reached out to your local spa, you can proceed to request a freeze for your Massage Envy membership. It’s important to be prepared to provide a reason for your request, whether it’s due to an upcoming trip or a personal situation that temporarily prevents you from utilizing your membership. This process allows you to maintain your membership benefits while taking a break as needed. Simply communicate your situation to the spa, and they will guide you through the necessary steps to temporarily freeze your membership.

3. Understand the Terms:

It’s essential to understand the terms before proceeding with freezing your Massage Envy membership. Generally, you can freeze your membership for up to 6 months. However, during this freeze period, monthly credits won’t accrue.

4. Pay the Freeze Fee:

When opting to freeze your Massage Envy membership, a small fee may be associated with the process. The specific amount of the fee can vary based on your location. It’s important to be prepared to pay this fee, which allows you to maintain your membership benefits during the freeze period.

5. Receive Confirmation:

Once your request for freezing your Massage Envy membership is processed and approved, you’ll receive a confirmation of the freeze. It’s essential to ensure that you keep this confirmation documentation for future reference.

By pausing your Massage Envy membership, you can maintain your benefits and avoid charges during your break. Remember, policies may vary by location, so it’s best to confirm with your local spa.

Massage Envy Membership Cost

Membership Plan Membership Cost
Per Month $60-$70
6 Months $360 + $50 for the enrollment fee
Per Year $720-$840

The cost of a Massage Envy Membership varies based on the plan you choose. The prices range from $60 to $70 per month, with an enrollment fee of $50 for 6 months and $720 to $840 for a year.

While the charges might be higher compared to other facilities, many find the benefits of the membership worth the cost. If you’re considering the expenses, it’s essential to weigh the value you receive from regular massages and amenities before making a decision.

What’s the Refund Policy of Massage Envy?

Massage Envy’s refund policy states that refunds are not offered for membership dues or unused service credits. Once payment is charged, it’s typically not eligible for a refund, including membership fees and prepaid services.

If a membership is canceled, accrued service credits can still be used within 60 days after cancellation, but they are not eligible to be refunded for cash.


In conclusion, navigating the process of canceling your Massage Envy subscription may initially seem like a significant task, but it becomes straightforward once you understand the steps involved.

Ensuring a smooth cancellation involves familiarizing yourself with the membership agreement, selecting the appropriate option, and providing the necessary details. Massage Envy offers a valuable opportunity for self-care, catering to those with busy schedules.

If you find that continuing your membership isn’t aligned with your needs, the cancellation process is designed to be hassle-free by following the steps outlined above. It’s recommended to review the terms and conditions before proceeding, ensuring a seamless experience.

Also, read How To Cancel FYE Membership?

Cancel Massage Envy Membership- FAQs

Can I cancel my Massage Envy membership early?

After the Initial Term, you have the option to cancel the Agreement at any time by providing written notice. Your cancellation request must be submitted in writing via the provided email address or physical address. The cancellation becomes effective ten (10) days after your request is received.

When you cancel Massage Envy, what happens to your credits?

When you cancel your Massage Envy membership, any unused accrued monthly sessions will expire if not used within 60 days of the membership cancellation. These credits are forfeited after the cancellation, so it’s important to use them before the expiration period.

How do I get the most out of my Massage Envy membership?

To maximize the benefits of your Massage Envy membership, it’s recommended to commit to self-care by utilizing at least one session per month. You can enjoy a 60-minute massage, a Total Body Stretch, or a facial session every month, ensuring you make the most of your membership and prioritize your well-being.

How do I cancel my Massage Heights membership?

To cancel your Massage Heights membership, you can send an email to and request account cancellation. Keep track of all your subscriptions using a free service like Emma, which can assist you with information on deleting your Massage Heights account or unsubscribing from their services.

Is Massage Envy membership cancellation policy a lawsuit?

No, the Massage Envy membership cancellation policy is not a lawsuit. However, there is a 13-page lawsuit out of Illinois that claims Massage Envy has violated state and federal law by using confusing membership policies and a sales technique that requires consumers to pay additional fees after their accounts have been canceled.

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