How to cancel urban air membership

How to cancel urban air membership? Steps & Considerations

When considering how to cancel Urban Air Membership, it’s important to understand the process.

If you’ve enjoyed endless play with your family at the adventure park for a long time, but now wish to discontinue, the steps are straightforward. Log in to the Urban Air Website where you initially signed up for the membership.

Navigate to the ‘Membership‘ section where you’ll find the option to cancel. Confirming your decision. Once completed. You can continue to trust Urban Air’s commitment to providing a fun and exciting environment for kids and families.

What Is Urban Air Membership?

Urban Air Membership presents an exclusive pass to the thrilling adventure park chain, Urban Air, spanning the USA. Designed with kids in mind, it offers unlimited access to trampoline excitement and various franchises nationwide.

This sought-after membership not only provides discounted entry fees but also allows for regular visits and flexible cancellations. With its popularity on the rise, subscribing to Urban Air Membership opens the door to a world of fun and memorable experiences for families.

Should You Buy An Urban Air Membership?

During the challenges posed by COVID-19, understanding how to cancel your Urban Air Membership might arise as an important question.

The decision to cancel can be influenced by factors such as the type of membership you hold, including the Basic Membership tailored for kids, and the advantages it offers like Toddler’s playtime.

Assessing whether it’s the right time to cancel is crucial, especially considering the temporary closure and subsequent reopening of Urban Air due to the pandemic.

How to Cancel Urban Air Membership?

Canceling your Urban Air Membership involves navigating the agreement terms effectively. It’s important to note that cancellation is typically allowed only after the membership time period ends, which is likely to be beyond the first 12 months.

While canceling via phone, fax, email, or in person is not an option after this initial period, you can conveniently cancel online through the official Urban Air Membership portal. Visit

It’s essential to review the membership agreement closely, as it outlines specific reasons, including death, disability, or relocating over 25 miles away, under which cancellation is permissible.

Considering these details will help you make an informed decision regarding the cancellation of your Urban Air Membership.

Are There Any Reasons To Cancel Your Urban Air Membership Before It Ends?

You are permitted to cancel your Urban Air Membership before its fixed 12-month time period under three specific reasons or circumstances.


In the unfortunate event of the individual named on the membership passing away, the membership can be canceled by presenting the original death certificate. This process ensures that the membership is appropriately managed and honored. The provided death certificate serves as a necessary document to facilitate the cancellation procedure.


If you find yourself physically injured or disabled, you have the option to cancel your membership. By presenting a written certificate of your disability, issued by a licensed doctor and including details of your treatment procedure, you can effectively manage your membership. This provision ensures an easy process for members facing disability-related challenges.

Move more than 25 miles away from the current location:

If you decide to permanently relocate your residence more than 25 miles away from the Urban Air Park location during the initial 12-month term of your membership, you have the option to cancel.

Presenting original written documentation or certification of your relocation allows for the termination of your membership before the 12-month period concludes. This provision ensures a seamless process for members who undergo significant relocations.

Urban Air Membership: Why Is It Like This?

Urban Air Membership incorporates a 12-month clause in its agreement, a measure that aligns with the industry’s norms and practical considerations. This safeguards against short-term usage during peak periods like Spring Break, Summer Break, or Christmas Break.

While some might wonder about this clause, it stems from a balanced perspective, ensuring fairness for both the business and its patrons. Parents and kids have cherished Urban Air for its safe, clean indoor environment, especially valuable during winters in Colorado.

This clause underscores the commitment to sustaining a quality experience for all, resonating with those who understand the underlying dynamics of maintaining a thriving recreational space.

How to Pause Your Urban Air Membership?

During the first 12 months of your membership, pausing isn’t available, but thereafter, you have the option to pause it for a maximum of 6 months by monitoring your billing cycle. To check your billing cycle, simply follow these steps:

  • Visit the Urban Air Website.
  • Click on “Your Account.”
  • From the top of the page, locate your billing cycle information under “Member since.”

This feature offers flexibility to tailor your membership according to your needs, allowing you to temporarily pause when necessary.

How To Enroll For Urban Air Membership?

Enrolling for Urban Air Membership is a straightforward process that offers convenience and flexibility. You can choose to enroll either online through the Urban Air website or in person at any Urban Air Adventure Park.

Simply fill out a registration form, select your preferred payment method, and agree to the terms and conditions to complete the enrollment process. This hassle-free approach ensures that you can quickly access the exciting benefits and experiences that come with Urban Air Membership.

Benefits Of Urban Air Membership

The Urban Air Membership provides unlimited access to the exhilarating Urban Air Adventure Park throughout the year. With a diverse array of attractions including trampoline areas and adventure courses, it guarantees a thrilling and fun-packed experience for the whole family.

This membership proves to be a gateway to exploring an extensive range of engaging activities, making it an ideal choice for those seeking memorable adventures and quality family time.


In conclusion, navigating the world of Urban Air Membership entails a range of considerations and opportunities. Families seeking a regular dose of adventure are presented with a multitude of benefits, making this choice an excellent one.

While the allure of the membership’s attractions and experiences is undeniable, understanding the terms and conditions, including the crucial cancellation policy, is imperative before committing.

The binding agreement for the initial 12 months offers both a sense of commitment and flexibility through options for cancellation or pause, ensuring a well-rounded experience that aligns with your needs. Also, Know how to Cancel EOS Membership?

Frequently Asked Questions

How do I cancel my Defy membership?

To cancel your Defy membership, simply follow these steps:

Can I use my Urban Air membership at other locations?

Unless explicitly indicated, your Urban Air membership benefits and discounts are typically valid only at the park where they were originally purchased. While there might be options for obtaining discount passes, tickets, and add-ons to access other properties, it’s important to note that admission to those properties is not automatically included as part of your Urban Air membership.

What age is best for Urban Air?

Urban Air welcomes all ages, as there are no specific age limits. However, the play area is dedicated to children aged 7 and under, with parent play and interaction encouraged. Additionally, certain attractions have height requirements: a minimum of 41″ for Warrior Attractions and Climbing Walls, and 48″ for the Ropes Course and Sky Rider.

Can you reuse Urban Air socks?

Yes, you can reuse Urban Air socks on a future visit. These socks are required for playing and are reasonably priced for your convenience.

How do I request to cancel my membership?

To request the cancellation of your membership, simply send an email to [service] with your details, including personal information and account number. Kindly await confirmation of the cancellation via email once your request has been received and processed.

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